Tell us about home
Share the household details that shape your cleaning needs.
Helpful answers
Clear answers before you ever need to ask.
Learn how the service works, what the team considers, and how to begin your personalized Paws & Brooms recommendation.
Still wondering?
Some homes needa more personal answer.
Your Home Profile gives the team enough context to respond based on your household instead of making assumptions.
Need an answer about your home?
Tell us about your pets, space, and priorities and we can point you toward the best place to start.
01What makes Paws & Brooms different from a traditional cleaner?
Paws & Brooms is designed specifically around homes shared with pets. The service experience considers fur, household routines, comfort priorities, and the realities of maintaining a lived-in pet home.
02Where should a new client begin?
Start with the Home Profile and Cleaning Match. Your household details help the team understand your home and recommend the most appropriate starting service.
03Do you offer recurring cleaning?
Yes. DeFURment™ care plans provide different levels of continued household support. The team can recommend a recurring rhythm based on your home, pets, priorities, and current condition.
04Do I need to remove my pets during service?
That depends on each pet’s comfort, temperament, and household routine. You can explain access needs and pet considerations in the Home Profile so the team can discuss the safest and least disruptive arrangement.
05How is my final quote determined?
The recommendation may consider home size, bedrooms and bathrooms, number and type of pets, shedding level, current condition, requested priorities, access needs, and the service level that appears most suitable.
06What areas do you currently serve?
The current service area includes Chapel Hill, South Durham, Pittsboro. Clients outside these communities can still submit a ZIP code for availability review.
07What is included with the first-visit offer?
The current first-visit gift is a Free Paws Mini Box. Final availability and offer details will be confirmed during booking.
08Do you have a referral reward?
Yes. The current referral reward is Give $25 • Get $25. Additional eligibility details can be confirmed directly with the team.
09Can I request only a one-time service?
One-time needs can be shared through the Home Profile. The team will review the condition, priorities, and requested outcome before recommending the most suitable starting point.
10How do I request a quote?
Select Build Your Home Profile or Request a Quote anywhere on the website. The form collects household details so the team can respond based on your home rather than relying on a generic estimate.
Find the right fit
Explore the service recommendation that best matches the household.
Move into booking
Once the service feels right, continue into visit details and checkout.
Ready when you are
Your home does not have to fit into a generic answer.
Start your Home Profile and let the details of your household guide the next step.